If you would like to talk directly to TripleHalo™ Ltd, please call +44 (0)207 402 1399 lines are open 10 am-5 pm Mon-Fri.
These Terms and Conditions are applicable every time you access our website and/or order goods from our website….
1. Ownership
2. Ordering Goods and Cancellations
3. Processing your orders and payment
4. Delivery
5. Return Material Authorisation Process
6. VAT, Import Duty and Other Sales Taxes
7. Security
8. Pricing
9. Business Customers
10. General
11. Vouchers
12. Additional Promotional Gift Voucher Terms
13. Forums
14. E&OE
15. No effect to statutory rights
1.1 This site is owned and operated by TripleHalo™ Ltd.
1.2 All rights in this website are owned by TripleHalo™ Ltd. Any unauthorised use, copying or modification is prohibited.
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2. Ordering Goods and Cancellations
2.1 All orders placed through our website will be subject to our acceptance of the order. We reserve the right to decline any order for any reason.
2.2 When you submit an order to us on our website, you will receive an email to confirm that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the goods will pass to you on delivery.
2.3 Where you have redeemed a promotional code or any other offer (“a Code”) against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.
2.4 You have the right to cancel an order within 7 days after the day the goods were delivered unless we have previously stipulated to you via email that we are buying the goods in exclusively for you, and that you have acknowledged by email that you accept your order is non-cancellable.
2.5 If you wish to cancel your order you must notify TripleHalo™ Ltd via email within the stated 7 day period, cancellations after 7 days will not be accepted. Upon notifying TripleHalo™ Ltd of your cancellation TripleHalo™ Ltd will issue you with a unique RMA number. You must return the goods to TripleHalo™ Ltd in the same condition and completeness as TripleHalo™ Ltd delivered them to you, please note this includes, packaging, manuals, cables, software etc. If you do not return the goods in the same condition and completeness, TripleHalo™ Ltd at its sole discretion can either reject the cancellation or levy a charge against you or your credit card to make good any damage or missing items. Please note that software of any description is subject to separate terms and conditions and if you open, use or register the software that comes with your goods and then cancel your order you will be liable a for a charge up to 25% of the cost of the goods.
2.6 The goods remain your property and responsibility until such time as TripleHalo™ Ltd signs acceptance of the return delivery of the goods, we strongly advise you to use a secure signed for service, for example Royal Mail Special Delivery, the cost of returning the goods is your responsibility. Should you wish to return any goods, please go to the Returns section for further information.
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3. Processing your orders and payment
3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3.2 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site. For further information on delivery charges see the Delivery section.
3.3 Customers using PayPal, please note that any commission charged by PayPal to you in conjunction with placing an order is not refundable.
3.4 Customers using a credit card, your card will not be debited until the day we ship your goods.
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4.1 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.
4.2 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
4.3 All items are subject to stock availability.
4.4 When we deliver your items to you, you will be asked to sign for the goods to acknowledge that you have received them.
4.5 If your goods fail to arrive within a maximum of 14 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier.
4.6 Where an incorrect address has been given to TripleHalo™ Ltd with the order we reserve the right to charge for any extra carriage costs incurred.
4.7 Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery – claims will not be accepted after this time. Please sign the consignment document ‘UNCHECKED’, as we cannot otherwise accept any claims for damage in transit.
4.8 We are currently unable to organise secure deliveries to customers in South Africa, all South African orders will need to be collected from our UK warehouse by the customer’s courier who will be responsible for the goods from collection. We apologise for any inconvenience that this causes.
4.9 A proof of delivery for consignments dispatched can only be provided up to 90 days after dispatch. Our courier will delete their records after 90 days.
4.10 TripleHalo™ Ltd is a global business. In order to ensure that our customers pay the lowest possible carriage charge and credit card fees, we may sometimes dispatch an order from a different warehouse.
4.11 costs
There is a small delivery charge of £5 for P&P on single orders of Halo+™, with free delivery on all orders to the UK above £150 for customers who purchase using our website. Our delivery charge includes packaging, handling and delivery insurance, in addition to postal costs, which we pay to Royal Mail on your behalf.
For large items not above £150, or outside the UK, the table below shows the costs by package weight, destination and arrival estimate. A Halo+™ deluxe package falls in the weighs about 1kg. When you place an order with the online ordering system, it accurately calculates the delivery costs in real-time.
| Destination | 1.0kg | 1.5kg | 2.0kg | 2.5kg | Arrival Estimate | |
| Royal Mail Special Delivery (UK) | 6.45 | 7.45 | 15.95 | 18.95 | Next Working Day Guaranteed | |
| DHL (European Union) | 11.95 | 13.95 | 15.95 | 17.95 | 1 – 2 days | |
| FedEx (United States & Canada) | 24.95 | 24.95 | 28.95 | 28.95 | 2 – 3 days | |
| DHL (Rest of the world) | 22.95 | 23.95 | 24.95 | 25.95 | 3 – 4 days |
Note
a) The estimated arrival times are taken directly from information provided by our couriers. These are estimates only; TripleHalo™ Ltd is not responsible if this varies.
b) Goods will need to be signed for. Please give a delivery address where someone will be available.
d) If goods are returned to TripleHalo™ Ltd because of an incorrect or incomplete address, the carriage is not refundable.
e) In exceptional circumstances we reserve the right to use alternative couriers.
f) Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.
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5. Return Material Authorisation Process
5.1 Standard Products Warranty Policy
The length of a warranty term may differ between product models. Variables that impact warranty term include the country where the product is sold, as well as the type of product sold. For details please see the specific warranty for your product.
5.2. Tech Support Contacts
If your TripleHalo product exhibits signs of failure, you must contact our Customer Support department to verify product failure. The preferred method is to enter the necessary information via email to Support@triplehalo.com. If the TripleHalo Customer Support Representative cannot correct the problem and determines that the problem is the result of product failure covered under TripleHalo’s warranty policy, then an RMA Number will be issued. International end-user customers must contact their Reseller to request an RMA.
TripleHalo Website: http://www.triplehalo.com
Product Phone Support: +44(0)2074021399
Email Address: support@triplehalo.com
5.3. RMA Information
To download an RMA form please click here.
The following information is required to assign an RMA:
Reseller’s name the item was purchased from (if applicable)
Your Phone Number
Your Email Address
Product Model or Part Number (e.g. Halo + T4)
Product Serial Number
Description of Failure or Problem
5.4. RMA Confirmation
Requests for RMA are typically processed within 72 hours. RMA Confirmation will be accomplished by e-mail or telephone. The RMA Confirmation will include packaging and shipping instructions and the assigned RMA number. This number must be clearly marked on the packaging when the product is returned.
5.5. RMA Return Shipment
Packaging
Original packaging should be used if available to minimise the potential for shipment damage.
For small products or small peripheral items generally weighing less than 5 lbs., the customer should use appropriate packing materials that provide a minimum 2” of foam or similar padding protection for all surfaces of the contents.
For large products or large peripheral items weighing more than 5 lbs. items must be shipped in original or equivalent packaging.
If items are damaged during return shipment it will be left to TripleHalo’s discretion to determine whether or not the product is repairable. Damaged products will not be repaired under the product warranty. Prior to out of warranty repair the customer will contact TripleHalo to approve applicable charges and specify the appropriate payment method.
Please follow these guidelines when returning product to TripleHalo:
1. Use the products original packaging if still available
2. Ship the RMA items via traceable means to the below address
3. Write the RMA number on at least two (2) outside surfaces of each return package
4. Write RMA number on the Shipper
5. Allow ten (10) business days Turn-Around-Time after receipt of RMA by Triple Halo.
Address
All RMA packages should be shipped to:
TripleHalo LTD
7 Edgware Road
London
W2 2ER
Tracking
All RMA returned items must be sent via traceable means. Examples would be UPS, FedEx, or Royal Mail Recorded Delivery. Be sure to retain the tracking information for your records. The customer is responsible for the product until it is received by TripleHalo. TripleHalo is liable for the returned item upon receipt of shipment.
Delivery Charges
The customer is responsible for paying shipment charges when returning the product to TripleHalo. TripleHalo will pay for shipment of the repaired items back to the customer. TripleHalo ships all domestic UK RMA repaired items by TNT Ground (2-3 business days).
5.6. RMA Turnaround Time
Standard
Within ten (10) business days after receipt of returned parts, the repaired or replacement item will be ready for return shipment. UPS (approximately 5 business days) is the standard method of shipment for UK domestic shipments. International Shipments will be sent via TNT or Inter Parcel.
Advance Replacement
For products that are currently under warranty, TripleHalo will offer cross-ship advance replacement products in situations where normal or expedited RMA options would not meet the customer’s critical time constraints and TripleHalo has the appropriate product in inventory and available for shipment. TripleHalo will ship the product no later than the second business day after all administrative process has been completed. The charge for this service will be 28% of the product retail list price from the current end user price list with a minimum charge of £8.00
5.7. RMA Repair and Test Procedures
All items returned under an RMA will be repaired, or at TripleHalo’s option replaced with either new or factory refurbished parts. If a returned product is determined to be damaged or misused, it will be handled according to the out-of-warranty policy below.
All repaired or replacement parts will have successfully passed the appropriate manufacturing quality assurance test procedures. These are the same tests that are utilised to verify “new build” parts as manufactured by TripleHalo.
Out-of-Warranty repaired items carry a ninety (90) day warranty. In-Warranty repaired items are warranted for the remainder of the original warranty or ninety (90) days, whichever expires later.
5.8. RMA Closing Procedure
TripleHalo will not accept any packages without an open, valid RMA number appearing.
If TripleHalo has not received the RMA requested items from the customer within thirty days of the RMA assignment date, the RMA will be closed. TripleHalo will not accept any packages without an open, valid RMA number appearing on at least 2 surfaces on the box/packaging and reference to the RMA number on the shipper bill.
Only the specific items listed on the RMA will be accepted. All other items will be returned to the customer at customer’s expense.
After return shipment of a repaired/replacement part to the customer, TripleHalo will close the RMA.
5.9. RMA Out-Of-Warranty
A product whose warranty period has expired or which has been damaged or misused may be determined to be out-of-warranty. This includes any operational or performance issue that is deemed by TripleHalo to be the result of any additions, changes or modifications to TripleHalo products. If your product is determined to be out-of-warranty, the following guidelines are applied.
5.10. Repair or Replacement
At TripleHalo’s option, an out-of-warranty product may be repaired, have the applicable product replaced with a new or refurbished part for a fee. Products that have been damaged or misused may be deemed non-repairable at TripleHalo’s determination.
Out-of-warranty repaired or replaced items carry a 90 day warranty. All shipping costs for out-of-warranty repaired and/or replaced items are the responsibility of the customer.
5.11. Payment Method
Payment for out-of-warranty repairs can be made as follows:
- By credit card
- Money Transfer
- Visa/Debit
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6. VAT, Import Duty and Other Sales Taxes
6.1 All prices listed on the site exclude VAT unless stated otherwise.
6.2 Since the introduction of new rules regarding VAT in the EU, TripleHalo™ Ltd has sought individual VAT status for the larger EU countries, in these counties the prevailing rate of VAT will be levied, in the other countries TripleHalo™ Ltd will levy VAT at the prevailing UK VAT rate. The list of EU countries where VAT is levied at the prevailing rate is:
- Belgium
- Netherlands
- Finland
- Germany
- Spain
- Italy
- Portugal
- Ireland
Documentation is enclosed with the goods to confirm that VAT has been charged and the rate which has been applied.
6.3 Under UK VAT rules, VAT is charged on all shipping costs including Royal Mail.
6.4 For all countries outside of the EU, for example USA, Switzerland or Taiwan – no VAT is charged.
6.5 Many countries charge duty on goods at the point of import. You should always confirm what the import tax and duties will be before placing your order, these charges will normally be accepted by the courier used to deliver your goods and passed on to you at the point of delivery. It is your responsibility to pay these charges. Please note this charge is levied by your government not by TripleHalo™ Ltd and we have no control over it. If you or someone acting on your behalf rejects the goods at the point of delivery then TripleHalo™ Ltd UK Ltd will charge you for all the associated delivery and administration charges.
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7.1 On order processing pages we use a secure transaction layer via PayPal and / or other banking systems (i.e. Visa, MasterCard etc.)
7.2 We use the strongest commercially available level of encryption, currently that is 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone else. To confirm just look for the yellow padlock in the bottom-right of your browser (in some browsers that can be found after the URL field) as you enter the Checkout section of our site.
7.3 If you have any questions about security at TripleHalo™ Ltd please contact customerservices@TripleHalo.com
7.4 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
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8.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
8.2 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when the stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
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9.1 If you are a business, you will not export any goods purchased from us in contravention of United Kingdom export controls.
9.2 If you have a credit account with us payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above HSBC Bank plc base rate both before and after judgment.
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10.1 The use of our site and any contracts formed are governed by English law.
10.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
10.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
10.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
10.5 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
10.6 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
10.7 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
10.8 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
10.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
10.10 There are from time to time links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
10.11 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
10.12 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorized by us or our licensors.
10.13 Any unauthorized use of material on this site is strictly prohibited.
10.14 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements (updated March 2008).
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11.1 We offer free Discount Vouchers to customers as a marketing tool, and we offer Gift Vouchers to customers for purchase. Discount Vouchers may not be used to purchase Gift Vouchers, or be used in conjunction with any other offer where we decide at our sole discretion that they may not be used.
11.2 Gift Vouchers must be redeemed at any of our websites, or by phoning any of our offices. If a change of currency between the voucher and the order is required, the exchange rate used will be our current rate decided at our sole discretion.
11.3 Gift Vouchers have a cash redemption value of 0.001p and are not transferable or assignable.
11.4 Any unused balance will be held in the recipient’s Gift Voucher and used at any time up to the expiry date of the voucher. However, if the order value (i.e. product cost, tax and any applicable P&P charges) exceeds the amount of the Gift Voucher, the balance must be paid by credit or debit card.
11.5 Gift Vouchers and unused portions of Gift Vouchers expire on the date listed on the voucher, where permissible under applicable law.
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12. Additional Promotional Gift Voucher Terms
12.1 Promotional Gift Vouchers are issued from time to time in promotions at our discretion.
12.2 Only one Promotional Gift Voucher can be applied to any single order.
12.3 Normally only one Promotional Gift Voucher can be claimed per email address per day.
12.4 Certain products are excluded from Promotional Gift Voucher redemption. Such products are clearly marked on their respective product pages.
12.5 Promotional Gift Vouchers cannot be used to purchase regular Gift Vouchers.
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13.1 The forums will be available for everyone – you do not have to be a TripleHalo™ Ltd customer to use the forums. The content of the forums represents the forum users, it expressly does not represent the views of TripleHalo™ Ltd or its staff and TripleHalo™ Ltd cannot be held responsible for the views and the comments expressed in the forums.
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14.1 Errors and omissions must be accepted.
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15. No effect to statutory rights
15.1 The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.
