Privacy Policy

TripleHalo Ltd is committed to ensuring that your privacy is protected. This Policy explains how we use any information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

Your information is used in the processing of your order, and to help us maintain order history and associated audit information. This means that we, and you, can track your deliveries and review your purchases with us.

From time to time, we may offer you a reward for purchases made and discounts based on your order history with us. We DO NOT exchange, sell or give your e-mail address and personal information to other companies. For order and delivery purposes we may disclose some of your information to service suppliers (i.e. Royal Mail) to help complete your order.

By using our site you consent to TripleHalo Ltd using the personal information you have given to TripleHalo Ltd and our trusted partners, as outlines in our terms and conditions.

If you request our email news service we need to know your email address and a password of your choice. The email news service will be delivered to your email address. You can ask us at any time to stop providing you with this service by e-mail info@triplehalo.com with the title "Stop Service" from your e-mail address. It is our policy not to pass email addresses to any third parties without first obtaining your consent.

We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

2. Cookies

At certain points our website places cookies on your machine which contain session and state information. The information within these cookies does not include any personal or financial information. Our website requires cookies to be enabled in the web browser and in any third party security programs to allow tasks such as registering, logging in, buying items or accessing accounts. Please be aware that should cookies be disabled or blocked by third party software, many of our website's features will be impaired or unavailable.

Like all internet sites, third party internet sites that you can link to from our website are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online once you move off the triplehalo.com site. TripleHalo Ltd accepts no responsibility or liability for these sites. Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours. This is the standard across the internet.

3. How we protect your information

The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

4. Your consent

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

5. How to contact TripleHalo Ltd

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to info@triplehalo.com

If you would like to talk directly to TripleHalo Ltd about any aspect of our policy, terms and conditions, or would like to place an order over the phone; then please call +44 (0)207 060 2334, lines are open 10 am-5 pm Mon-Fri.